Justin’s Blogmotron – A collection of thoughts, pictures and videos.

A collection of thoughts, pictures, and videos pertaining mostly to myself and things that fly.

Sprint Customer Service

I am in the process of having my AT&T wireless number ported over to my new sprint account. I called yesterday and after a 45 minute process was informed that I would be getting a call back in 8 hours as there were some problems that needed to be handled. Sounds ok.

Fast forward 12 hours, no call. So I call back again today. After informing the gentleman of my situation he tooka bout 5 minutes to read my customer service notes (how much can there be?) and told me he didn’t know what was going on. He is now going through the process of porting my number. This seems to consist of him silently doing something and telling me “One moment please, thank you” every 2 minutes.

Now I’m being told that the number belongs to AT&T bell south mobile (who?) and that it is eligible for porting. He seemingly presented it as a problem but upon me asking “What do I need to do to port this number?” I again have entered the “Thank you one moment please” cycle.

A request is being put in to AT&T to port my number. So far this silent process has taken 15 minutes.

After 45 minutes the call ended. Hurray!

1 comment

No comments yet. Be the first.

Leave a reply